Travel Agent and Tourism

Hours: 120 / Access Length: 12 Months / Delivery: Open, Mentor Supported
Retail Price: $1,545.00

Course Overview:

Are you interested in learning more about a travel agent career? Would you like to better understand travel and tourism jobs? Our travel and tourism school can help you learn more about a travel agent career and take the first step in getting quality travel agent training.

Travel agent career professionals consistently help people plan family vacations, corporate trips, cruises, international travel, and specialty tours such as adventure vacations. Travel agents generally have access to important information regarding fares and discounts, and are knowledgeable about particular geographic locations. Overall, a travel agent career professional can help consumers plan the most appropriate travel arrangements for their needs.

Our travel agent school can provide travel agent training on the essentials of a travel and tourism jobs, and could be your first step in getting one of many interesting travel and tourism jobs such as working for a corporation, online travel agency, or even working from home!

After completing this course, you should be able to:

  • Comprehend the role of the travel agent in the travel industry
  • Define the elements of basic travel geography
  • Identify strategies for coordinating air travel and cruises
  • Identify strategies for selling travel products and services
  • Identify methods for communicating with clients and meeting their needs

Course Outline:

Travel and Tourism Module 1
Charting Your Course in a Computerized World
  • Your Place in Travel
  • Careers in Travel
  • The Successful Travel Professional
  • Travel Counselor
  • Reservation Sales Agent
  • Tour Escort, Tour Guide and Tour Director
  • Flight Attendant
  • Getting a Job
  • Your Resume’
  • Job Interview Skills
  • The Internet – Blessing or Curse?
  • E-Commerce
  • The Internet Consumer
  • The Internet as a Reference Tool
  • Using E-Mail
  • Advertising on the Web
  • The Computer Reservation System
Travel and Tourism Module 2
United States Air Travel
  • Air Travel Basics
  • Airline Codes and Policies
  • Commercial Aircraft
  • Airports - Departures and Arrivals
  • Airport Codes
  • Planning U.S. Itineraries
  • Types of Trips
  • Fight Schedule Selection
  • Time Comparison
  • Finding the Answers
  • U.S. Airfares and Charges
  • Fare Basis codes and Booking Classes
  • Fare Construction
  • Taxes and Other Fees
  • Ticketing and Prepaids
  • Electronic vs. Paper Tickets
  • General Rules for Writing Tickets
  • The Conjunction Ticket
  • Prepaid Ticket Advice
  • Refunds and Exchanges
  • Travel Agency Service Fees
Travel and Tourism Module 3
Travel Products and Services
  • Types of Accommodations
  • Accommodation Ratings and Rates
  • Lodging Language
  • Making Reservations
  • Rental Cars’ Class and Size Groups
  • Requirements for Renting a Car
  • Traveling by Rail
  • Amtrak: A Brief History
  • Booking and Ticketing Amtrak Reservations
  • Railroads Around the World
  • Private Rail Cars and Private Luxury Trains
  • Profit from Consolidators
  • Travel Agency Charters
  • Group Sales
  • Travel Insurance
  • Trip Cancellation or Interruption Coverage
  • Insurance Waivers
  • Tours of the World
  • The Language of Tours
  • Making Tour Reservations
  • Tour Confirmation and Follow-up
Travel and Tourism Module 4
The Cruise Experience
  • The Basics of Cruising
  • Cruise Benefits and Disadvantages
  • Cruise Reference Materials for Travel Counselors
  • Major Cruise Lines and Their Fleets
  • Cruise Areas of the World
  • The Language of Cruising
  • Facilities, Features and Food
  • Cruise Casinos, Bars and Lounges
  • Medical Services
  • Phone, Fax and E-Mail on a Cruise
  • Hair Salons, Saunas and Massages
  • Who and When to Tip
  • Cruise Pricing
  • Making Reservations
  • Payments and Commissions
  • Cruse Documents
  • Other Types of Sea Travel
  • Travel by Freighter
Travel and Tourism Module 5
International Air Travel
  • Practical Advice for International Travelers
  • Entry Requirements
  • Passports and Passport Tips
  • Understanding Visas
  • Traveling in Good Health
  • Recommended Vaccinations
  • What is Jet Lag?
  • Medical Assistance Abroad
  • International Money Matters
  • Embassies and Consulates
  • Duty-Free Allowance
  • International Air Travel Basics
  • Twenty-Four-Hour Clock
  • International Date Line (IDL)
  • International City, Airport and Airline Codes
  • IATA Trip Classifications
  • International Fare Terms
  • Booking Classes and Fare Basis Codes
  • International Taxes and Fees
  • International Flight Schedules
  • International Ticking Issues
Travel and Tourism Module 6
Servicing the Travel Client
  • Selling Skills for the Travel Professional
  • Asking the Right Questions
  • Handling Objections
  • Asking for the Business
  • Customer Service for Your Clients
  • Defining Customer Service
  • What Do Customers Want?
  • Attitude is Everything
  • Commitment to Excellence
  • Handling complaints
  • Handling Irate Customers
  • Telephone Etiquette
Travel and Tourism Module 7
Geography for Travel Professionals
  • Basic Travel Geography
  • Using Maps
  • Geographical Terms
  • Winds, Water and Weather
  • Travel Destinations
  • Archaeological Sites and Mysterious Places
  • Great Beaches
  • Buildings, Structures and Gardens
  • Castles, Palaces and Mountains
  • Gaming Locations
  • Popular Golf Destinations
  • Historical Sites
  • Museums, Theatre, Music and Art
  • National Parks
  • National Treasures
  • Religious Sites
  • Scuba and Snorkeling Trips
  • Theme Park for the Family
  • Winter Sports Destinations

All necessary materials are included.


Upon successful completion of our Travel and Tourism course, students will be prepared for an entry-level position as a travel agent in a travel agency and will be prepared to take the National Travel Agent Proficiency (TAP) Test.  The TAP Test is a basic competency test that measures the entry-level knowledge of travel professionals within all aspects of the travel industry. The test was developed by The Travel Institute and the American Society of Travel Agents (ASTA) to provide a national standard of entry-level proficiency for the travel industry.

System Requirements:

System Requirements:

Internet Connectivity Requirements:
  • Cable and DSL internet connections are recommended for the best experience.
Hardware Requirements:
  • CPU: 1 GHz or higher
  • RAM: 2 GB or higher
  • Resolution: 1280 x 720 or higher
  • Speakers / Headphones
  • Microphone (Webinar / Live Online sessions)
Operating System Requirements:
  • Microsoft Windows 7 or 10 (Home, Pro)
  • Mac OSX 10 or higher.
  • Latest Chrome OS
  • Latest Linux Distributions

NOTE: While we understand that our courses can be viewed on Android and iPhone devices, we do not recommend the use of these devices for our courses. The size of these devices do not provide a good learning environment for students taking online or live online based courses.

Web Browser Requirements:
  • Latest Google Chrome is recommended for the best experience.
  • Latest Mozilla FireFox
  • Latest Microsoft Edge
  • Latest Apple Safari
Basic Software Requirements (These are recommendations of software to use):
  • Office suite software (Microsoft Office, OpenOffice, or LibreOffice)
  • PDF reader program (Adobe Reader, FoxIt)
  • Courses may require other software that is denoted in the above course outline.

** The course outlines displayed on this website are subject to change at any time without prior notice. **