Medical Office Professional

Hours: 1090 / Access Length: 12 Months / Delivery: Open, Mentor Supported
Retail Price: $4,885.00

Course Overview:

Get started today in the fast pace world of a Medical Office Assistant! Our online course will teach you all the skills you need to know to get a job in the medical field as a Medical Office Assistant.

Also known as a medical administrative assistant or medical assistants, a medical office assistant performs a wide range of duties that are imperative to the smooth operation of a variety of medical offices. Medical office assistant duties can include updating patient files, filling out insurance forms, coordinating laboratory services, answering phones, ordering and maintaining medical supplies and equipment, and more. As the healthcare industry continues to expand, so does the need for medical office assistants. Many doctor's offices have come to rely on the work of a medical administrative assistant who performs a number of important medical office assistant duties.

After completing this course, you should be able to:

  • Comprehend the role of medical office assistant professional
  • Identify the steps for managing patient records
  • Identify the standards for professional oral and written communication
  • Identify the steps for managing various office financials
  • Define the requirements for basic office management

Quickly master the basics of medical terminology and begin speaking and writing terms almost immediately! This course omits time-consuming, nonessential information and helps you build a working medical vocabulary of the most frequently encountered suffixes, prefixes, and word roots.

Medical terms are introduced in the context of human anatomy and physiology to help you understand exactly what they mean, and case studies, vignettes, and activities demonstrate how medical terms are used in practice. With all this plus medical animations, word games, and flash cards on the companion website, you'll be amazed at how easily medical terminology becomes part of your vocabulary.

After completing this course, you should be able to:

  • Identify and apply basic word structure
  • Identify body systems, body cavities, and planes of the body
  • Define common prefixes
  • Identify diagnostic and procedural suffixes
  • Comprehend medical specialists and case reports

The nation's health care delivery system is rapidly being transformed by the introduction of computer-based health information systems - specifically, by electronic health records (EHRs). This Electronic Health Records course covers the basics, including implementation in the physician's office, troubleshooting, HIPPA compliance, and hands-on practical use. This course provides you with the techniques and rationales for using electronic health records in practice and shows how the electronic health record affects your responsibilities on the job.

When you begin your career in the health care workplace, it is important that you have a clear understanding of EHR. The knowledge and experience gained through this course will be a vital component of the skills and competencies needed in the 21st century medical workplace.

After completing this course, you should be able to:

  • Define the core elements of medical terminology
  • Define electronic health record and its advantages and disadvantages
  • Comprehend the importance of patient data privacy and security
  • Identify the steps in patient flow and basic coding techniques
  • Identify the steps for documenting in the HER

Medical Billing is listed as one of the fastest growing professions in allied health. The medical industry is experiencing a tremendous demand for individuals with knowledge of medical office operations, which includes diagnostic and procedural insurance forms processing.

This Medical Billing course covers all the plans that are most commonly encountered in clinics and physicians' offices. An emphasis on the role of the medical insurance specialist prepares you for success in the workplace, including areas such as diagnostic coding, procedural coding, Medicare, HIPAA, and bill collection strategies. Our Medical Billing course will give you the skills you need to be competitive in the healthcare market place.

After completing this course, you should be able to:

  • Comprehend the core elements of health insurance
  • Identify features of the different coding systems and their documentation
  • Define the features of processing claim forms both electronic and paper
  • Comprehend fee and insurance collection
  • Comprehend the features of various health care payer types

Medical Coding is listed as one of the fastest growing professions in allied health. The medical industry is experiencing a tremendous demand for individuals with knowledge of medical office operations, which includes diagnostic and procedural coding. Take your first step toward a successful career in medical coding with comprehensive coverage from one of the most trusted programs in the field! This Medical Coding course is practical and shows you exactly how to code using all of today's coding systems by providing an in-depth introduction to essential coding concepts. In addition to coverage of reimbursement, ICD-9-CM, CPT, HCPCS, and inpatient coding, this course offers complete coverage of the ICD-10-CM diagnosis coding system. No other course on the market so thoroughly prepares you for all coding systems in one course!

After completing this course, you should be able to:

  • Comprehend the core elements of the ICD-10-CM coding system
  • Identify the conventions and guidelines of the ICD-10-CM coding system
  • Identify the conventions and guidelines of the ICD-9-CM coding system
  • Identify the conventions and guidelines of the HCPCS coding system
  • Identify the conventions and guidelines of the CPT coding system

Course Outline:

Medical Office Assistant Module 1
Professional and Career Responsibilities
  • Customer Service
  • Employment Opportunities
  • Job Responsibilities
  • Understanding Emotional Work-Related Problems
  • Professionalism
  • Licensure
  • Certification
  • Health Care Reform
  • History of Medicine
  • The Medical Practice Setting
  • Medical Ethics
  • Medical Practice Acts
  • Medical Records
  • Advance Directives
Medical Office Assistant Module 2
Interpersonal Communications
  • Essential Communication
  • Methods of Communication
  • Communicating with Different Populations
  • Communicating with the Health Care Team
  • Office Receptionist
  • Processing Patients
  • Office Safety and Emergency Procedures
  • Communication by Telephone
  • Identify and Manage Emergency Calls
  • Handling Complaints
  • Appointment Scheduling
  • Schedule Surgery
  • Appointment Reminder Systems
Medical Office Assistant Module 3
Records Management
  • Commercial Filing Systems
  • Alphabetical Filing Rules
  • Filing Equipment
  • Charge-Out and Control Systems
  • Filing Documents in Patient Records
  • Record Retention, Storage, and Destruction
  • Patients’ Medical Records
  • Prepare a New Medical Record
  • Recordkeeping
  • Correcting a Medical Record
  • Elements of a Medical Record
  • Audit of Medical Records
  • Drug and Prescription Records
  • Drug Names and References
  • Understanding Prescriptions
  • Control and Storage of Drugs
Medical Office Assistant Module 4
Written Communications, Fees & Banking
  • Written Communication
  • Letter Standards and Styles
  • Medical Transcription
  • Transcribing a Dictated Document
  • Processing Mail and Telecommunications
  • Supplies and Equipment
  • Handling Incoming and Outgoing Mail
  • Compose an Email Message
  • Faxing Documents
  • Fee Schedules
  • Billing
  • Credit and Collection Laws
  • Financial Institutions
  • Accounts
  • Preparing Bank Deposits
  • Writing a Check
  • Bank Statements
Medical Office Assistant Module 5
Bookkeeping, Health Insurance & Coding
  • Accounting
  • Patient Accounts
  • Accounts Receivable Control
  • Cash Funds
  • Day Sheets
  • Petty Cash
  • Introduction to Insurance
  • Methods of Payment
  • Third-Party Payers
  • Health Insurance Claims
  • Insurance Identification Cards
  • Claim Status
  • Procedural and Diagnostic Coding
  • Coding for Professional Services
  • Standard Code Sets
  • ICD-10-CM Coding
  • Selecting the Correct Codes
Medical Office Assistant Module 6
Office Management & Employment
  • Office Manager
  • The Work Environment
  • Staff Meetings
  • Employee Handbooks
  • Office Guidebooks
  • Incident Reports
  • New Employee Orientation
  • Business Travel
  • Preparing Travel Expense Reports
  • Payroll
  • Accounts Payable
  • Seeking an Administrative Medical Assistant Position
  • Global Influence on Health Care
  • Future Trends in Health Care
  • Job Outlook
Medical Terminology Module 1
Basic Word Structure
  • Word Analysis
  • Combining Forms
  • Suffixes & Prefixes
  • Pronunciation of Terms
  • Exercises & Applications 
Medical Terminology Module 2
Organization of the Body
  • Body Systems
  • Body Cavities
  • Divisions of the Back
  • Planes of the Body
  • Pronunciation of Terms
  • Exercises & Applications 
Medical Terminology Module 3
  • Introduction to Suffixes
  • Suffixes and Terminology
  • Diagnostic & Procedural Suffixes
  • Pronunciation of Terms
  • Exercises & Applications 
Medical Terminology Module 4
  • Combining Forms & Prefixes
  • Prefixes and Terminology
  • Define Common Prefixes
  • Pronunciation of Terms
  • Exercises & Applications 
Medical Terminology Module 5
Medical Specialists & Case Reports
  • Medical Specialists
  • Combining Forms & Vocabulary
  • Case Reports & Terminology
  • Pronunciation of Terms
  • Exercises & Applications 
Medical Terminology Module 6
Body Systems – Part 1
  • Cardiovascular System
  • Digestive System
  • Endocrine System
  • Reproductive System
  • Lymphatic System
Medical Terminology Module 7
Body Systems – Part 2
  • Musculoskeletal System
  • Nervous System
  • Respiratory System
  • Skin & Sense Organs
  • Urinary System 
Electronic Health Record Specialist Module 1
Medical Terminology
  • Pronunciation
  • Spelling
  • Word Roots
  • Combining Vowels/Form
  • Prefixes
  • Suffixes
  • General Rules
  • Word Building
  • Abbreviations
  • Procedural and Diagnostic Billing Codes
  • Body Structure
  • Organization of the Body
  • Anatomical Position
  • Body Planes
  • Directional and Positional Terms
  • Body Cavities
Electronic Health Record Specialist Module 2
Electronic Health Record Overview
  • What is a Medical Record?
  • Who Documents in the Medical Record?
  • Who Owns the Medical Record?
  • Understanding the Electronic Health Record
  • Advantages of Electronic Health Records
  • Disadvantages of Electronic Health Records
  • Early versus Late Adopters
  • Role of the Healthcare Professional
  • Professional Organizations
  • The Medical Practice Goes Digital
  • Installing Practice Partner ~ CD-ROM
  • Getting Comfortable with EHR Software
  • Recurring Functions in Practice Partner
  • Navigating Through Practice Partner 
  • Establishing and Maintaining a Patient Registry
  • Computer Hardware
  • Internet Use in the Medical Practice
Electronic Health Record Specialist Module 3
Privacy & Transitioning to Electronic Health Records 
  • What is Privacy?
  • Health Insurance Portability and Accountability Act (HIPPA)
  • Security Safeguards in the Medical Practice
  • Patients' Rights Under HIPPA
  • Other Security Initiatives
  • Access to Protected Health Information
  • How Patients Can Protect Their Health Information
  • Successful Transition from Paper to Electronic Records
  • Developing a Conversion Plan
  • Selecting the Type of Conversion
  • Selecting an EHR Vendor
  • Redesigning Workflow
  • Collecting Data
  • Entering Data
  • Notifying Patients
  • Implementing the Transition
  • Measuring Results 
Electronic Health Record Specialist Module 4
Administrative Use of Electronic Health Records 
  • Role of the Front Office Assistant
  • Communication in the Medical Office
  • Secure E-mail
  • Messaging in Practice Partner
  • Patient Scheduling 
  • Patient Flow
  • Coding Systems
  • Role of the EHR in Medical Coding
  • ICD-9-CM Coding
  • CPT Coding
  • Maintenance of Codes in the EHR
  • Electronic Encounter Forms
  • Medical Necessity
  • Billing
  • Fraud and Abuse
Electronic Health Record Specialist Module 5
Clinical Use of Electronic Health Records
  • Documentation in the EHR
  • Documenting Patient History
  • Chief Complaint
  • Secondary Chief Complaint
  • Allergies
  • Medications
  • Immunization History
  • Vital Signs
  • The Progress Note
  • Using the EHR for Health Promotion
  • Identifying Clinical Trends
  • Using Clinical Decision Support Tools
  • Using the EHR for Patient Education
  • Health Maintenance Tools
Electronic Health Record Specialist Module 6
The Personal Health Record
  • What is a Personal Health Record?
  • Personal Health Records versus Medical Records
  • Types of Personal Health Records
  • Online Personal Health Records
  • Innovative Features of Personal Health Records
  • ICE Notification
  • Drug Alerts
  • Limited Interoperability
  • Direct-to-Consumer Laboratory Services
  • Why Create a Personal Health Record?
  • Steps in Creating a Personal Health Record
  • Maintaining the Personal Health Record
Medical Billing Module 1
Career Role & Responsibilities
  • Insurance Billing Specialist
  • Insurance Claims, Coding, & Billing Background
  • Medical Etiquette
  • Medical Ethics
  • Health Insurance Portability and Accountability Act (HIPAA)
  • Using Electronic Technologies
  • The Privacy Rule
  • Basics of Health Insurance
  • Legal Principles of Insurance
  • The Insurance Policy
  • Choice of Health Insurance
Medical Billing Module 2
The Claims Process
  • The Documentation Process
  • Documentation Guidelines
  • Contents of a Medical Report
  • Review & Audit of Health Records
  • The Diagnostic Coding System
  • International Classification of Diseases
  • Rules for Coding
  • ICD-9-CM Versus ICD-10-CM
  • Procedural Coding Skills
  • Methods of Payment
  • The CPT Code Book
  • Code Modifiers
Medical Billing Module 3
Paper Claims and Electronic Data
  • Types of Submitted Claims
  • Health Insurance Claim Forms
  • CMS-1500
  • Why Claims are Delayed or Rejected
  • Optical Scanning Format Guidelines
  • Electronic Data Interchange
  • Electronic Claims
  • Transaction & Code Set Regulations
  • Claims Attachment Standards
  • Building the Claim
  • HIPPA & Electronic Claims
  • Records Management
Medical Billing Module 4
Fee & Insurance Collection
  • Follow-Up After Claim Submission
  • Claim Policy Provisions
  • Explanation of Benefits
  • Claim Management Techniques
  • Review and Appeal Process
  • State Insurance Commissioner
  • Cash Flow Cycle
  • Accounts Receivable
  • Fee Schedule
  • Credit Arrangements
  • Credit & Collection Laws
  • The Collection Process
Medical Billing Module 5
Health Care Payers, Part 1
  • Private Insurance
  • Managed Care Systems
  • Medical Review
  • Plan Administration
  • Understanding Medicare
  • Medicare Policies & Regulations
  • Medicare Managed Care Plans
  • Medicare Reimbursement
  • Medicaid Programs
  • Medicaid Eligibility
  • Medicaid Benefits
  • Medicaid Claim Procedures
Medical Billing Module 6
Health Care Payers, Part 2
  • TRICARE Programs
  • TRICARE Standards
  • CHAMPVA Programs
  • TRICARE & CHAMPVA Claims Procedures
  • Workers’ Compensation Laws
  • Workers’ Compensation Eligibility & Coverage
  • Workers’ Compensation Fraud & Abuse
  • Occupational Safety & Health Administration Act (OSHA)
  • Disability Income Insurance
  • Disability Benefit Programs
  • Disability Claims
  • Federal & State Disability Programs
Medical Billing Module 7
Inpatient & Outpatient Billing
  • Hospital Billing
  • Patient Service representative
  • Admissions Procedures
  • Utilization Review
  • Coding Hospital Diagnoses & Procedures
  • Coding Inpatient Procedures
  • Coding Outpatient Procedures
  • Reimbursement Process
  • Billing Problems
  • Hospital Billing Claim Form
  • Employment Opportunities
  • Searching for a Job
  • Self-Employment
Medical Coding Module 1   
Overview of ICD-10-CM
  • Reimbursement
  • HIPPA Compliance
  • System Developments & Improvements
  • Outpatient Coding
  • Reporting Guidelines
  • First-Listed Diagnosis
  • Uncertain/Unconfirmed Diagnosis
  • Z-Codes
  • Using ICD-10-CM
  • Organization of Guidelines
  • Accurate Coding
  • Combination Codes
Medical Coding Module 2     
ICD-10-CM Chapter-Specific Guidelines
  • Certain Infections
  • Parasitic Diseases
  • Neoplasms
  • Mental & Behavioral Disorders
  • Nervous System Diseases
  • Eye and Ear Diseases
  • Circulatory and Respiratory Systems Diseases
  • Digestive System Diseases
  • Skin Diseases
  • Pregnancy and Childbirth
  • Congenital Malformations
  • Injury and Poisoning
Medical Coding Module 3     
Overview of ICD-9-CM
  • ICD-9-CM Format
  • Outpatient Coding
  • Reporting Guidelines
  • Diagnoses
  • V Codes
  • Uncertain Diagnosis
  • Chronic Diseases
  • Therapeutic Services
  • Surgery
  • Organization of the Guidelines
  • Level of Specificity
  • Combination Codes
Medical Coding Module 4    
ICD-9-CM Chapter-Specific Guidelines
  • Infections
  • Parasitic Diseases
  • Endocrine and Immunity Disorders
  • Blood Diseases
  • Mental and Behavioral Disorders
  • Circulatory and Respiratory System Diseases
  • Digestive Diseases
  • Diseases of the Genitourinary System
  • Pregnancy and Childbirth
  • Skin Diseases
  • Musculoskeletal Diseases
  • Symptoms, Signs, and Ill-Defined Conditions
Medical Coding Module 5  
  • Intro to CPT
  • Intro to Level II National Codes (HCPCS)
  • Purpose of the CPT Manual
  • CPT Manual Format
  • Starting with the Index
  • History of National Level Codes
  • CPT Modifiers
Medical Coding Module 6   
Evaluation and Management, Anesthesia, Surgery
  • Evaluation and Management (E/M) Services
  • Contents of the E/M Section
  • Three Factors of E/M Codes
  • Levels of E/M Service
  • Using E/M Codes
  • Anesthesia
  • Formula for Anesthesia Payment
  • Concurrent Modifiers
  • Unlisted Anesthesia
  • Surgery Guidelines
  • Unlisted Procedures
  • Surgical Package
Medical Coding Module 7
Musculoskeletal, Respiratory, and Cardiovascular Systems
  • Integumentary System
  • Skin and Accessory Structures
  • Nails
  • Burns
  • Musculoskeletal Systems
  • Fractures and Dislocations
  • Casts and Strappings
  • Respiratory Systems
  • Endoscopy
  • Trachea/Bronchi
  • Cardiovascular System
  • Cardiovascular Surgery
Medical Coding Module 8
Digestive, Urinary, and Reproductive Systems
  • Hemic and Lymphatic Systems
  • Diaphragm
  • Digestive System
  • Lips, Tongue, and Mouth
  • Esophagus and Stomach
  • Intestines, Rectum, Liver
  • Pancreas
  • Urinary System
  • Genital Systems
  • Reproductive Surgery
  • Intersex Surgery
  • Maternity Care and Delivery
Medical Coding Module 9
Nervous System and Radiology
  • Endocrine System
  • Nervous System
  • Eye and Ocular Adnexa
  • Auditory System
  • Operating Microscope
  • Radiology
  • Terms and Planes
  • Diagnostic Radiology
  • Breast, Mammography
  • Diagnostic Ultrasound
  • Radiation Oncology
  • Nuclear Medicine
Medical Coding Module 10
Pathology, Medicine, and Inpatient Coding
  • Pathology/Laboratory
  • Therapeutic Drug Assays
  • Evocative/Suppression Testing
  • Clinical Pathology
  • Medicine
  • Dialysis
  • Allergy and Clinical Immunology
  • Neurology
  • Chemotherapy Administration
  • Medical Nutrition Therapy
  • Inpatient Coding
  • Development of the ICD-10-PCS

All necessary materials are included.


Upon successful completion of our Medical Office Assistant course, students will be prepared for an entry-level position in a medical office setting and will be prepared to sit for the NHA national certification exam to become a Certified Medical Administrative Assistant (CMAA).

Upon successful completion of our Electronic Health Record Specialist course, students will be prepared for an entry-level position as an Electronic Health Record Specialist in a medical office and to sit for the NHA national certification exam to become a Certified Electronic Health Record Specialist (CEHRS).

Upon successful completion of our Medical Billing course, students will be prepared for an entry-level position doing medical billing in a medical office setting and will be prepared to sit for the Med-Certification exam to become a Certified Medical Billing Specialist (CBS) or the AAPC certification exam to become a Certified Professional Biller (CPB).

Upon successful completion of our Medical Coding course, students will be prepared for an entry-level position doing medical coding in a medical office setting and will be prepared to sit for the AHIMA national certification exam to become a Certified Coding Associate (CCA).

System Requirements:

System Requirements:

Internet Connectivity Requirements:
  • Cable and DSL internet connections are recommended for the best experience.
Hardware Requirements:
  • CPU: 1 GHz or higher
  • RAM: 2 GB or higher
  • Resolution: 1280 x 720 or higher
  • Speakers / Headphones
  • Microphone (Webinar / Live Online sessions)
Operating System Requirements:
  • Microsoft Windows 7 or 10 (Home, Pro)
  • Mac OSX 10 or higher.
  • Latest Chrome OS
  • Latest Linux Distributions

NOTE: While we understand that our courses can be viewed on Android and iPhone devices, we do not recommend the use of these devices for our courses. The size of these devices do not provide a good learning environment for students taking online or live online based courses.

Web Browser Requirements:
  • Latest Google Chrome is recommended for the best experience.
  • Latest Mozilla FireFox
  • Latest Microsoft Edge
  • Latest Apple Safari
Basic Software Requirements (These are recommendations of software to use):
  • Office suite software (Microsoft Office, OpenOffice, or LibreOffice)
  • PDF reader program (Adobe Reader, FoxIt)
  • Courses may require other software that is denoted in the above course outline.

** The course outlines displayed on this website are subject to change at any time without prior notice. **