Medical Office Manager

Hours: 790 / Access Length: 12 Months / Delivery: Open, Mentor Supported
Retail Price: $4,125.00

Course Overview:

Get started today in the fast pace world of a Medical Office Manager! Our online course will teach you all the skills you need to know to get a job in the medical field as a Medical Office Manager.

Also known as a medical administrative assistant or medical assistants, a Medical Office Manager performs a wide range of duties that are imperative to the smooth operation of a variety of medical offices. Medical Office Manager duties can include updating patient files, filling out insurance forms, coordinating laboratory services, answering phones, ordering and maintaining medical supplies and equipment, and more. As the healthcare industry continues to expand, so does the need for Medical Office Managers. Many doctor's offices have come to rely on the work of a medical administrative assistant who performs a number of important Medical Office Manager duties.

After completing this course, you should be able to:

  • Comprehend the role of Medical Office Manager professional
  • Identify the steps for managing patient records
  • Identify the standards for professional oral and written communication
  • Identify the steps for managing various office financials
  • Define the requirements for basic office management

Quickly master the basics of medical terminology and begin speaking and writing terms almost immediately! This course omits time-consuming, nonessential information and helps you build a working medical vocabulary of the most frequently encountered suffixes, prefixes, and word roots.

Medical terms are introduced in the context of human anatomy and physiology to help you understand exactly what they mean, and case studies, vignettes, and activities demonstrate how medical terms are used in practice. With all this plus medical animations, word games, and flash cards on the companion website, you'll be amazed at how easily medical terminology becomes part of your vocabulary.

After completing this course, you should be able to:

  • Identify and apply basic word structure
  • Identify body systems, body cavities, and planes of the body
  • Define common prefixes
  • Identify diagnostic and procedural suffixes
  • Comprehend medical specialists and case reports

The nation's health care delivery system is rapidly being transformed by the introduction of computer-based health information systems - specifically, by electronic health records (EHRs). This Electronic Health Records course covers the basics, including implementation in the physician's office, troubleshooting, HIPPA compliance, and hands-on practical use. This course provides you with the techniques and rationales for using electronic health records in practice and shows how the electronic health record affects your responsibilities on the job.

When you begin your career in the health care workplace, it is important that you have a clear understanding of EHR. The knowledge and experience gained through this course will be a vital component of the skills and competencies needed in the 21st century medical workplace.

After completing this course, you should be able to:

  • Define the core elements of medical terminology
  • Define electronic health record and its advantages and disadvantages
  • Comprehend the importance of patient data privacy and security
  • Identify the steps in patient flow and basic coding techniques
  • Identify the steps for documenting in the HER

Medical Billing & Coding are listed as some of the fastest growing professions in allied health. The medical industry is experiencing a tremendous demand for individuals with knowledge of medical office operations, which includes diagnostic and procedural insurance forms processing.

Medical Billing & Coding: An Introduction course will give you the skills you need to be competitive in the healthcare market place, as well as the credentials through certification to prove your qualifications. In this course, students will learn about managed health care, legal and regulatory issues, coding systems, reimbursement methods, coding for medical necessity, and common health insurance plans. It also provides an overview of CPT, HCPCS, and ICD-9-CM coding, and prepares you for the transition to ICD-10-CM.

After completing this course, you should be able to:

  • Apply the basic steps to code diagnoses using ICD-9-CM and ICD-10-CM conventions and guidelines.
  • Comprehend the content and conventions of the CPT and HCPCS coding systems.
  • Comprehend insurance policies and Medicare and Medicaid billing guidelines.
  • List the basic steps for processing forms and dealing with accounts receivable.
  • Recognize proper medical ethics and ways to prevent fraud and abuse.

Course Outline:

Medical Office Manager Module 1
Professional and Career Responsibilities
  • Customer Service
  • Employment Opportunities
  • Job Responsibilities
  • Understanding Emotional Work-Related Problems
  • Professionalism
  • Licensure
  • Certification
  • Health Care Reform
  • History of Medicine
  • The Medical Practice Setting
  • Medical Ethics
  • Medical Practice Acts
  • Medical Records
  • Advance Directives
Medical Office Manager Module 2
Interpersonal Communications
  • Essential Communication
  • Methods of Communication
  • Communicating with Different Populations
  • Communicating with the Health Care Team
  • Office Receptionist
  • Processing Patients
  • Office Safety and Emergency Procedures
  • Communication by Telephone
  • Identify and Manage Emergency Calls
  • Handling Complaints
  • Appointment Scheduling
  • Schedule Surgery
  • Appointment Reminder Systems
Medical Office Manager Module 3
Records Management
  • Commercial Filing Systems
  • Alphabetical Filing Rules
  • Filing Equipment
  • Charge-Out and Control Systems
  • Filing Documents in Patient Records
  • Record Retention, Storage, and Destruction
  • Patients’ Medical Records
  • Prepare a New Medical Record
  • Recordkeeping
  • Correcting a Medical Record
  • Elements of a Medical Record
  • Audit of Medical Records
  • Drug and Prescription Records
  • Drug Names and References
  • Understanding Prescriptions
  • Control and Storage of Drugs
Medical Office Manager Module 4
Written Communications, Fees & Banking
  • Written Communication
  • Letter Standards and Styles
  • Medical Transcription
  • Transcribing a Dictated Document
  • Processing Mail and Telecommunications
  • Supplies and Equipment
  • Handling Incoming and Outgoing Mail
  • Compose an Email Message
  • Faxing Documents
  • Fee Schedules
  • Billing
  • Credit and Collection Laws
  • Financial Institutions
  • Accounts
  • Preparing Bank Deposits
  • Writing a Check
  • Bank Statements
Medical Office Manager Module 5
Bookkeeping, Health Insurance & Coding
  • Accounting
  • Patient Accounts
  • Accounts Receivable Control
  • Cash Funds
  • Day Sheets
  • Petty Cash
  • Introduction to Insurance
  • Methods of Payment
  • Third-Party Payers
  • Health Insurance Claims
  • Insurance Identification Cards
  • Claim Status
  • Procedural and Diagnostic Coding
  • Coding for Professional Services
  • Standard Code Sets
  • ICD-10-CM Coding
  • Selecting the Correct Codes
Medical Office Manager Module 6
Office Management & Employment
  • Office Manager
  • The Work Environment
  • Staff Meetings
  • Employee Handbooks
  • Office Guidebooks
  • Incident Reports
  • New Employee Orientation
  • Business Travel
  • Preparing Travel Expense Reports
  • Payroll
  • Accounts Payable
  • Seeking an Administrative Medical Assistant Position
  • Global Influence on Health Care
  • Future Trends in Health Care
  • Job Outlook
Medical Terminology Module 1
Basic Word Structure
  • Word Analysis
  • Combining Forms
  • Suffixes & Prefixes
  • Pronunciation of Terms
  • Exercises & Applications 
Medical Terminology Module 2
Organization of the Body
  • Body Systems
  • Body Cavities
  • Divisions of the Back
  • Planes of the Body
  • Pronunciation of Terms
  • Exercises & Applications 
Medical Terminology Module 3
  • Introduction to Suffixes
  • Suffixes and Terminology
  • Diagnostic & Procedural Suffixes
  • Pronunciation of Terms
  • Exercises & Applications 
Medical Terminology Module 4
  • Combining Forms & Prefixes
  • Prefixes and Terminology
  • Define Common Prefixes
  • Pronunciation of Terms
  • Exercises & Applications 
Medical Terminology Module 5
Medical Specialists & Case Reports
  • Medical Specialists
  • Combining Forms & Vocabulary
  • Case Reports & Terminology
  • Pronunciation of Terms
  • Exercises & Applications 
Medical Terminology Module 6
Body Systems – Part 1
  • Cardiovascular System
  • Digestive System
  • Endocrine System
  • Reproductive System
  • Lymphatic System
Medical Terminology Module 7
Body Systems – Part 2
  • Musculoskeletal System
  • Nervous System
  • Respiratory System
  • Skin & Sense Organs
  • Urinary System 
Electronic Health Record Specialist Module 1
Medical Terminology
  • Pronunciation
  • Spelling
  • Word Roots
  • Combining Vowels/Form
  • Prefixes
  • Suffixes
  • General Rules
  • Word Building
  • Abbreviations
  • Procedural and Diagnostic Billing Codes
  • Body Structure
  • Organization of the Body
  • Anatomical Position
  • Body Planes
  • Directional and Positional Terms
  • Body Cavities
Electronic Health Record Specialist Module 2
Electronic Health Record Overview
  • What is a Medical Record?
  • Who Documents in the Medical Record?
  • Who Owns the Medical Record?
  • Understanding the Electronic Health Record
  • Advantages of Electronic Health Records
  • Disadvantages of Electronic Health Records
  • Early versus Late Adopters
  • Role of the Healthcare Professional
  • Professional Organizations
  • The Medical Practice Goes Digital
  • Installing Practice Partner ~ CD-ROM
  • Getting Comfortable with EHR Software
  • Recurring Functions in Practice Partner
  • Navigating Through Practice Partner 
  • Establishing and Maintaining a Patient Registry
  • Computer Hardware
  • Internet Use in the Medical Practice
Electronic Health Record Specialist Module 3
Privacy & Transitioning to Electronic Health Records 
  • What is Privacy?
  • Health Insurance Portability and Accountability Act (HIPPA)
  • Security Safeguards in the Medical Practice
  • Patients' Rights Under HIPPA
  • Other Security Initiatives
  • Access to Protected Health Information
  • How Patients Can Protect Their Health Information
  • Successful Transition from Paper to Electronic Records
  • Developing a Conversion Plan
  • Selecting the Type of Conversion
  • Selecting an EHR Vendor
  • Redesigning Workflow
  • Collecting Data
  • Entering Data
  • Notifying Patients
  • Implementing the Transition
  • Measuring Results 
Electronic Health Record Specialist Module 4
Administrative Use of Electronic Health Records 
  • Role of the Front Office Assistant
  • Communication in the Medical Office
  • Secure E-mail
  • Messaging in Practice Partner
  • Patient Scheduling 
  • Patient Flow
  • Coding Systems
  • Role of the EHR in Medical Coding
  • ICD-9-CM Coding
  • CPT Coding
  • Maintenance of Codes in the EHR
  • Electronic Encounter Forms
  • Medical Necessity
  • Billing
  • Fraud and Abuse
Electronic Health Record Specialist Module 5
Clinical Use of Electronic Health Records
  • Documentation in the EHR
  • Documenting Patient History
  • Chief Complaint
  • Secondary Chief Complaint
  • Allergies
  • Medications
  • Immunization History
  • Vital Signs
  • The Progress Note
  • Using the EHR for Health Promotion
  • Identifying Clinical Trends
  • Using Clinical Decision Support Tools
  • Using the EHR for Patient Education
  • Health Maintenance Tools
Electronic Health Record Specialist Module 6
The Personal Health Record
  • What is a Personal Health Record?
  • Personal Health Records versus Medical Records
  • Types of Personal Health Records
  • Online Personal Health Records
  • Innovative Features of Personal Health Records
  • ICE Notification
  • Drug Alerts
  • Limited Interoperability
  • Direct-to-Consumer Laboratory Services
  • Why Create a Personal Health Record?
  • Steps in Creating a Personal Health Record
  • Maintaining the Personal Health Record
Medical Billing & Coding Module 1
Diagnostic Coding: ICD-9-CM & ICD-10-CM
  • History and Purpose
  • Coding Compliance
  • Contents of ICD-9-CM
  • ICD-9-CM Code Format
  • Locating an ICD-9-CM Code
  • ICD-9-CM Conventions
  • Neoplasm Table
  • Suspected Conditions
  • Chronic Conditions
  • Coding for Late Effects
  • V Codes
  • E Codes
  • Poisoning and Adverse Effects of Drugs
  • Table of Drugs and Chemicals
  • CMS Guidelines for ICD-9-CM Coding
  • The Meaning of Classification
  • For Comparison and Communication
  • What is ICD-10-CM?
  • Coding System Objectives
  • Why the Need for Change?
  • ICD-10-CM Conventions
  • Locating Codes
  • ICD-10-CM Chapter Coding Specifics
Medical Billing & Coding Module 2
CPT Coding System
  • CPT-The HIPPA Standard Code Set
  • Understanding CPT
  • CPT Coding Sections
  • CPT Category I – III Codes
  • Coding Formats
  • CPT Symbols
  • CPT Appendices and Index
  • The Coding Process
  • Level of Service
  • Modifiers
  • Hospital Codes
  • Outpatient Service Codes
  • Observation Unit Codes
  • Consultation Codes
  • Surgery
  • Radiology
  • Injections
  • Tests and Diagnostic Studies
  • Psychiatry
  • Ophthalmology
Medical Billing & Coding Module 3
HCPCS Codes, Insurance, Medicare & Medicaid
  • HCPCS Format
  • Correct Code Selection
  • HCPCS National Codes
  • Modifiers
  • Drug Table
  • Insurance Carriers and Policies
  • Defining Payment Methodologies
  • Insurance Health Plans
  • Health Maintenance Organization
  • Preferred Provider Organization
  • Workers’ Compensation
  • Medicare
  • Eligibility Requirements
  • Medicare Payment System
  • Medigap
  • Special Billing Considerations
  • Advance Beneficiary Notice (ABN)
  • Medicaid
  • Medi-Medi
Medical Billing & Coding Module 4
Insurance Claim Forms & Accounts Receivable
  • HIPPA and Electronic Claim Submission
  • Standards for Code Sets
  • Standards for Electronic Claims
  • Supporting Code Sets
  • CMS-1500 Form
  • Review of CMS-1500
  • POS Codes and Definitions
  • Unit Counts
  • Billing Multiple Surgeries
  • Insurance Participation
  • Medicare and Reimbursement
  • Allowed Amounts
  • Third-Party Payers
  • Medicaid
Medical Billing & Coding Module 5
Legal Issues
  • Medical Ethics
  • Medical Records
  • Protected Health Information: The HIPPA Privacy Rule
  • Federal Law and State Laws
  • Subpoenas
  • Workers’ Compensation Claims
  • Record Retention
  • Collections
  • Fraud and Abuse
  • Tips for Clean Practice
  • Insurance Claim Forms Exercises

All necessary materials are included.


Upon successful completion of our Medical Office Manager course, students will be prepared for an entry-level position in a medical office setting and will be prepared to sit for the NHA national certification exam to become a Certified Medical Administrative Assistant (CMAA).

Upon successful completion of our Electronic Health Record Specialist course, students will be prepared for an entry-level position as an Electronic Health Record Specialist in a medical office and to sit for the NHA national certification exam to become a Certified Electronic Health Record Specialist (CEHRS).

Upon successful completion of our Medical Billing & Coding: An Introduction course, students will be prepared for an entry-level position doing medical billing in a medical office setting and will be prepared to sit for the NHA national certification exam to become a Certified Billing and Coding Specialist (CBCS).

System Requirements:

System Requirements:

Internet Connectivity Requirements:
  • Cable and DSL internet connections are recommended for the best experience.
Hardware Requirements:
  • CPU: 1 GHz or higher
  • RAM: 2 GB or higher
  • Resolution: 1280 x 720 or higher
  • Speakers / Headphones
  • Microphone (Webinar / Live Online sessions)
Operating System Requirements:
  • Microsoft Windows 7 or 10 (Home, Pro)
  • Mac OSX 10 or higher.
  • Latest Chrome OS
  • Latest Linux Distributions

NOTE: While we understand that our courses can be viewed on Android and iPhone devices, we do not recommend the use of these devices for our courses. The size of these devices do not provide a good learning environment for students taking online or live online based courses.

Web Browser Requirements:
  • Latest Google Chrome is recommended for the best experience.
  • Latest Mozilla FireFox
  • Latest Microsoft Edge
  • Latest Apple Safari
Basic Software Requirements (These are recommendations of software to use):
  • Office suite software (Microsoft Office, OpenOffice, or LibreOffice)
  • PDF reader program (Adobe Reader, FoxIt)
  • Courses may require other software that is denoted in the above course outline.

** The course outlines displayed on this website are subject to change at any time without prior notice. **