IT Infrastructure Library Foundations (ITIL)

Hours: 40 / Access Length: 12 Months / Delivery: Open, Mentor Supported
Retail Price: $1,680.00

Course Overview:

This course will be discontinued on October 12th, 2019.   
Students interested in this course should find out more information about the new IT Infrastructure Library Foundations V4 (ITIL) 2019 course.

The ITIL Foundations course includes expert instructor-led training modules with customized presentations and learning supplements for an all-inclusive training program that provides the benefits of classroom training at your own pace.

The ITIL (the IT Infrastructure Library) Foundations certification training course successfully prepares students for the ITIL Foundations exams by teaching the core fundamentals of ITIL practices: service management as a practice, the service lifecycle, key principles and models, selected roles, processes and functions, technology and architecture and the ITIL Qualification scheme.

The ITIL Certification is administered by the IT Infrastructure Library. It is the most widely accepted approach to IT service management in the world.   ITIL provides a cohesive set of best practices in information technology, drawn from the public and private sectors internationally. It is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools. Candidates for this course are typically IT professionals, business managers, project managers and business owners.

Upon successful completion of this course, students will be prepared to sit for the Information Technology Infrastructure Library (ITIL) certification exam.

Course Outline:

ITIL: Module 1 - Service Management: Business Requirements
  • Continual Service Improvement
  • Foundations and Cycles
  • Public vs. Proprietary
  • Plan-Do-Check-Act Cycle
  • Process Model
  • Core Components
  • Responsible-Accountable-Consulted-Informed
  • Guiding Principles
  • 7-Step Process
  • Terms
  • Test Prep
  • Review

ITIL: Module 2 - ITIL Service Lifecycle Model
  • Service Lifecycle
  • Phases
  • Lifecycle Model
  • Provider Benefits
  • Customer Benefits
  • Automation and Service Management
  • Governance
  • Strategy Phase Process
  • Design Phase Process
  • Transition Phase Process
  • Operation Phase Process
  • Improvement Phase Process
  • Test Prep
  • Review

ITIL: Module 3 - Service Strategy: Service Portfolio
  • Service Strategy
  • Vetting Service Strategy
  • Value Creation
  • Difference of Service
  • Utility and Warranty
  • Resources and Capabilities
  • Strategic Assets Positioning
  • Service Management
  • Business Case
  • Service Model
  • Risk Management
  • Service Strategy Processes
  • Service Portfolio Management
  • The Service Portfolio
  • Demand Management
  • Financial Management
  • Test Prep
  • Review

ITIL: Module 4 - Service Design Processes
  • Service Design
  • Service Design Package
  • Business Change Process Model
  • Design Management
  • Five Aspects of Service Design
  • Service Solutions
  • Service Portfolio
  • Service Status
  • Management Systems and Tech Architectures
  • Process Design
  • Measurement, Methods and Metrics
  • The Four P's of Design
  • Design Constraints
  • Design Coordination
  • Service Catalog Management
  • Service Level Management
  • Availability Management
  • Capacity Management
  • IT Service Continuity Management
  • Information Security Management
  • Supplier Management
  • Test Prep
  • Review

ITIL: Module 5 - Service Transition: Change Management
  • Service Transition
  • Change Management
  • The Seven R's of Change
  • Service Assets and Configuration Management
  • Knowledge Management
  • Release and Deployment Management
  • Transition Planning and Support
  • Service Validation and Testing
  • Test Prep
  • Review

ITIL: Module 6 - Service Operation: Functions
  • Service Operation
  • Incident Management
  • Problem Management
  • Event Management
  • Event Classification
  • Request Fulfillment
  • Access Management
  • Service Desk
  • Technical Management
  • Application Management
  • IT Operations Management
  • Test Prep
  • Review
  • Final Review
  • Service Lifecycle
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation

All necessary materials are included.


Upon successful completion of this course, students will be prepared to sit for the Information Technology Infrastructure Library (ITIL) certification exam.

System Requirements:

System Requirements:

Internet Connectivity Requirements:
  • Cable and DSL internet connections are recommended for the best experience.
Hardware Requirements:
  • CPU: 1 GHz or higher
  • RAM: 2 GB or higher
  • Resolution: 1280 x 720 or higher
  • Speakers / Headphones
  • Microphone (Webinar / Live Online sessions)
Operating System Requirements:
  • Microsoft Windows 7 or 10 (Home, Pro)
  • Mac OSX 10 or higher.
  • Latest Chrome OS
  • Latest Linux Distributions

NOTE: While we understand that our courses can be viewed on Android and iPhone devices, we do not recommend the use of these devices for our courses. The size of these devices do not provide a good learning environment for students taking online or live online based courses.

Web Browser Requirements:
  • Latest Google Chrome is recommended for the best experience.
  • Latest Mozilla FireFox
  • Latest Microsoft Edge
  • Latest Apple Safari
Basic Software Requirements (These are recommendations of software to use):
  • Office suite software (Microsoft Office, OpenOffice, or LibreOffice)
  • PDF reader program (Adobe Reader, FoxIt)
  • Courses may require other software that is denoted in the above course outline.

** The course outlines displayed on this website are subject to change at any time without prior notice. **