Improving What We Do - Process Improvement Fundamentals

Hours: 8 / Access Length: 3 Weeks / Delivery: Monthly, Mentor Supported
Retail Price: $225.00

Course Overview:

In today's business environment, not improving is not an option. If you aren't moving forward, you are moving backward, there is no staying even. Continuous improvement has become a part of our organizations. Successful organizations constantly measure and improve every internal and external process that contributes to customer satisfaction and organizational goals. Process improvement is used to advance those goals or to improve a measurement that is not acceptable, to obtain continuous improvement. In this course, students will learn to identify process issues, problems, and opportunities, and how the customer affects process improvement. Students will learn the steps that lead to improving a process and the importance of a process improvement team and their roles. Students will also learn the tools for understanding and accessing the current process, what is happening now. The difference between process improvement and redesign will also be covered.

Course Outline:

  • The learner will define process improvment, review the principles, and explore the PDCA cycle.
  • The learner will be exposed to a process improvement model, the flowcharting tool, and learn how to assess the current situation of a process.
  • The learner will evaluate the differences between improving and redesigning a process, learn the steps in implementing an improvement plan, and the methods for evaluating an improvement.
  • The learner will review and explore the various tools available to work with numbers, ideas, and teams.


All necessary materials are included.

System Requirements:

System Requirements:

Internet Connectivity Requirements:
  • Cable and DSL internet connections are recommended for the best experience.
Hardware Requirements:
  • CPU: 1 GHz or higher
  • RAM: 2 GB or higher
  • Resolution: 1280 x 720 or higher
  • Speakers / Headphones
  • Microphone (Webinar / Live Online sessions)
Operating System Requirements:
  • Microsoft Windows 7 or 10 (Home, Pro)
  • Mac OSX 10 or higher.
  • Latest Chrome OS
  • Latest Linux Distributions

NOTE: While we understand that our courses can be viewed on Android and iPhone devices, we do not recommend the use of these devices for our courses. The size of these devices do not provide a good learning environment for students taking online or live online based courses.

Web Browser Requirements:
  • Latest Google Chrome is recommended for the best experience.
  • Latest Mozilla FireFox
  • Latest Microsoft Edge
  • Latest Apple Safari
Basic Software Requirements (These are recommendations of software to use):
  • Office suite software (Microsoft Office, OpenOffice, or LibreOffice)
  • PDF reader program (Adobe Reader, FoxIt)
  • Courses may require other software that is denoted in the above course outline.

** The course outlines displayed on this website are subject to change at any time without prior notice. **