Hospitality Marketing Expert

Hours: 670 / Access Length: 12 Months / Delivery: Open, Mentor Supported
Retail Price: $4,495.00

Course Overview:

Hospitality: An Introduction provides a detailed description of the many facets of the Hospitality and Tourism sector, including tours and travel, hotels, restaurants, culinary, casino operations, cruises, and the recreation and leisure industries. Personal profiles of industry leaders highlight the wide range of career opportunities available in the field. This course discusses the Hospitality and Tourism industry's evolution toward increased internationalization and integration. Industry vignettes offer a behind-the-scenes view of real-life job tasks and career success stories. Each module of this course features practical case study scenarios, including business and social attitude comparatives, advertising and marketing messaging, financial modeling, and competitive analysis formulation.

After completing this course, you should be able to:

  • Define the mission and product of hospitality
  • Identify factors to consider when managing lodging
  • Comprehend the basics of hospitality and the food service industry
  • Identify events, functions, and operations related to hospitality industry
  • Identify current trends in hospitality and its direction in the future

This Hospitality & Travel Marketing course has a Global orientation, and whole-industry coverage of hospitality and tourism. A focus on destination marketing and others parts of tourism, along with case examples from around the world, address the need for global experience in the industry. The content draws upon practical experience in the hospitality and travel marketing industry, as well as experience from around the globe including the USA, Canada, Europe, Asia, and Australia. Hospitality and Travel Marketing reflects all of the latest trends in the field, including Internet marketing and e-commerce, loyalty marketing, brand extension marketing, and destination branding.

After completing this course, you should be able to:

  • Define the core principles of marketing
  • Identify the steps for analyzing customer behavior, the situation and the market
  • Identify the steps for planning and developing a marketing strategy
  • Identify the steps for implementing a marketing strategy
  • Comprehend guidelines for controlling marketing and evaluating success

The Hotel, Restaurant & Travel Law course is for students and practicing professionals in hospitality, travel and tourism as well as specialized paralegal work. It addresses legal issues confronted by managers in the hotel, restaurant, travel and casino industries. The emphasis is on prevention of legal violations. By taking this course, managers can appreciate and identify what actions and precautions are necessary to avoid, or at least minimize, the number of lawsuits. The course uses the case method, long recognized as a helpful approach to learning the often-complicated discipline of law. Students will study decisions from actual cases in which hospitality establishments were sued, as well as what legal precedents were cited.

After completing this course, you should be able to:

  • Comprehend the principles of hospitality law
  • Identify the elements in a negligence case
  • Identify what constitutes illegal guests' acts and guests' rights
  • Define strategies to avoid liability with the sale of food and alcohol
  • Identify factors to consider when dealing with employment, regulations, and licensing

Looking for ways to make your company great, motivate your employees, and grow profits? Then Leadership & Goal Attainment is the course for you. In the first part of this course you will learn how relational leadership is not just a theory or a buzzword, but a way of managing through relationship-building to bring out the very best in one's employees. You will see how some executives succeeded where others failed and take advantage of those lessons of success to create your own.

Why do some genius-level leaders seem to drain intelligence and performance out of the people around them, while others stimulate, motivate, and get so much more out of their work associates? The second part of this course uses Liz Wiseman’s book to label the former group, people who need to be the smartest person in the room, as diminishers, while the latter are multipliers, people who use their smarts to stimulate and enhance the creativity of the group. This section of the course identifies what is considered the five most important disciplines that help managers to think and act more like multipliers, bringing people together, and giving others on the team more freedom, power, and responsibility, which ultimately generates self-worth and satisfaction. 

The third part of this Leadership & Goal Attainment course will help you with setting and achieving your goals. While it can be difficult to set truly meaningful and motivational goals, it is one of the most essential steps to business success. Even more importantly, setting, working toward and achieving measurable goals is how we all grow personally while contributing to organizational success.

After completing this course, you should be able to:

  • Comprehend the core elements of relational leadership
  • Identify steps involved in creating an enjoyable and effective workplace
  • Identify the types of leaders and the effects they have on a workforce
  • Identify strategies for becoming a multiplier
  • Comprehend the process for effectively setting and achieving goals

Course Outline:

Hospitality: An Introduction Module 1
The Spirit of Hospitality
  • The Scope of the Hospitality Industry
  • The Mission and Product of Hospitality
  • Business Profile: Starbucks
  • A Day in the Life of a Front Desk Clerk
  • Pursuing Opportunities in Hospitality
  • Relationship of Hospitality to Travel & Tourism
  • A Day in the Life of a Travel Agency Manager
  • Marketing and Promoting Tourism & Travel
  • The Effects of Hospitality, Tourism and Travel
  • Learn from the Disney Theme Parks
Hospitality: An Introduction Module 2
Understanding Lodging
  • Dynamics of the Lodging Industry
  • The Evolution of Lodging Facilities
  • Classifying Lodging Properties
  • A Day in the Life of a Concierge
  • Types of Lodging Ownership
  • Hotel Development
  • Choosing the Right Location
  • Assessing Hotel Feasibility
  • Fiscal Commitment to the New Hotel
  • Hotel Management and Operations
  • Human Resources Management Issues
Hospitality: An Introduction Module 3
Food Service Industry
  • Hospitality and the Foodservice Industry
  • The Relationship of Market, Concept, and Menu
  • Contemporary Commercials Foodservice Concepts
  • Restaurant Ownership
  • Commercial Restaurant Within Other Businesses
  • On-Site Institutional Foodservice
  • Historical Overview of Cooking and the Culinary Arts
  • Elements of American and European Fine Dining
  • A Day in the Life of a Chef
  • Menu Planning and Development
  • The Food Production Cycle
  • Beverage Management
  • Trends in Beverage Consumption
  • Wines, Liquors and Malt Beverages
Hospitality: An Introduction Module 4
Hospitality Industry
  • Meetings, Conventions, Special Events, and Expositions
  • Opportunities in the Meeting Industry
  • A Day in the Life of a Meeting Planner
  • Sports Management Career Opportunities
  • Recreation and Leisure
  • Managing Leisure Segments of the Hospitality Industry
  • Novel Lodging Facilities
  • Clubs & Recreational Facilities
  • Health & Wellness Facilities
  • Global Gaming and Casino Operations
  • History of Gambling and Current Status
  • The Pros and Cons of Gambling
  • Security and Surveillance
  • Casino Customers
  • A Day in the Life of a Casino Manager
Hospitality: An Introduction Module 5
The Future of Hospitality
  • Globalization and the Future of Hospitality
  • The Economic Climate
  • Demographics and Socioeconomic Trends
  • Technological Innovations
  • Government Regulation and the Hospitality Industry
  • The Unions
  • Ethics in Hospitality
  • Building for Success
  • Basic Business Skills
  • Steps to a Career in Hospitality
  • Getting a Job in Hospitality
  • A Day in the Life of a Human Resource Director
Hospitality & Travel Marketing Module 1
Introduction to Marketing
  • Definition of Marketing
  • Evolutionary Eras of Marketing
  • Developing a Marketing Orientation
  • Core Principles of Marketing
  • Marketing Hospitality & Travel Services
  • What is Service Marketing?
  • Why is Service Marketing Different?
  • Different Marketing Approaches for Hospitality & Travel
  • The Hospitality & Travel Marketing System
  • The Systems Approach
  • Relationship of the System to Strategic & Tactical Marketing
Hospitality & Travel Marketing Module 2
Planning: Research and Analysis
  • Customer Behavior
  • Behavior of Individual Customers
  • Buying Processes of Customers
  • Behavior of Organizational Customers
  • Analyzing Marketing Opportunities
  • The Situation Analysis
  • The Market Analysis
  • The Feasibility Analysis or Study
  • Definition of Marketing Research
  • Reasons for Doing Marketing Research
  • Using Research in Hospitality & Travel Marketing
  • Key Requirements for Good Research
  • The Marketing Research Process
Hospitality & Travel Marketing Module 3
Planning: Marketing Strategy & Planning
  • Market Segmentation and Trends
  • Segmentation Characteristics
  • Customer and Industry Trends
  • Impact on Market Segmentation
  • Changing Segmentation Practices
  • The Process of Developing a Marketing Strategy
  • Relationship Marketing and Strategic Alliances
  • Positioning Approach
  • Marketing Objectives
  • Marketing Plan Definition
  • Requirements for an Effective Marketing Plan
  • Benefits of Having a Marketing Plan
  • Contents of a Marketing Plan
  • The 8 Ps of Hospitality and Travel Marketing
Hospitality & Travel Marketing Module 4
Implementing the Marketing Plan
  • Product Development and Partnership
  • Types and Roles of Industry Organizations
  • The Product/Service Mix
  • Product Development Decisions
  • The Two Main Groups of People: Guest & Hosts
  • Key Role of People in the Marketing Mix
  • Quality Management Programs
  • Customer Codes, Guarantees, or Promises
  • Managing Internal Customers for Service Quality
  • Measuring Service Quality
  • Packaging and Programming
  • Role of Packaging and Programming in Marketing
  • Steps in Developing Effective Packages
  • The Distribution Mix and the Travel Trade
  • Individual Travel Trade Intermediaries
  • Marketing to the Travel Trade
Hospitality & Travel Marketing Module 5
Promotion, Advertising, & Sales
  • Promotion and Communication
  • Goals of Promotion
  • The Promotion Mix
  • Factors Affecting Promotion
  • Advertising and the Promotional Mix
  • Planning the Advertising Effort
  • Advertising Media Alternatives
  • Advertising by the Hospitality and Travel Industry
  • Sales Promotion, Merchandising, and Promotion
  • Plan Integrated Marketing Communications
  • Planning Sales Promotion and Merchandising Efforts
  • Personal Selling and the Promotional Mix
  • Roles & Categories of Personal Selling
  • The Sales Process and Sales Management
  • Personal Selling in the Hospitality and Travel Industry
Hospitality & Travel Marketing Module 6
Public Relations, Pricing, & Evaluating Success
  • Public Relations, Publicity, and the Promotional Mix
  • Hospitality and Travel Industry Publics
  • Planning Public Relations Efforts
  • Public Relations Consultants
  • The Dual Role of Pricing
  • Pricing and Value for Money
  • Planning Pricing Approaches
  • Measure & Evaluate Pricing Success
  • Marketing Management Definition & Components
  • Marketing Management Benefits
  • Marketing Organization
  • Setting Marketing Budgets
  • Marketing Control and Evaluation
  • The Future of Marketing
Hotel, Restaurant & Travel Law Module 1
Legal Fundamentals for the Hospitality Industry
  • Contemporary Hospitality Law
  • Principles of Hospitality Law
  • Sources & Attributes of Law
  • Legal Procedures
  • Commencing the Lawsuit
  • Pretrial, the Trial, & the Appeal
  • Civil Rights & Hospitality
  • The Civil Rights Act of 1964
  • Rights of Proprietors
  • Contract Law & Hospitality
  • The Elements of a Contract
  • Intentional Interference with Contractual Relations
Hotel, Restaurant & Travel Law Module 2
Principles of Negligence
  • Introduction to Negligence
  • Elements of a Negligence Case
  • Duty Owed to Invitees, Licensees, & Trespassers
  • Negligence Doctrines Generally Favoring the Plaintiff
  • Children and the Reasonable Person Test
  • Obligations beyond Regulation
  • Duty to Aid a Person in Distress
  • Negligence Doctrines Generally Favoring the Defendant
  • Negligence and Hospitality Practices
  • Duty Owed Guests in Hotel Rooms
  • Duty Owed Guests in Restaurants & Dining Rooms
  • Duty Owed Guests Outside & in Swimming Areas
Hotel, Restaurant & Travel Law Module 3
Relationships with Guest & Other Patrons
  • Who Qualifies as a Guest?
  • Guests’ Illegal Acts
  • Landlord-Tenant Relationship
  • Protecting Patrons’ Property
  • Risks to Property in the Hotel
  • Limited Liability – Modern Limitations
  • Rights of the Innkeeper
  • Right to Refuse Lodging
  • Statutory Protection for the Hotelkeeper
  • Guests’ Rights
  • Protection against Illegal Searches
  • Rights Concerning Rates and Fees
Hotel, Restaurant & Travel Law Module 4
Rights and Liabilities
  • Liability and the Sale of Food
  • Adulterated Food
  • False Food Claims
  • Safety Concerns Particular to Food Preparation
  • Liability and the Sale of Alcohol
  • Alcoholic Beverages & the Hospitality Industry
  • Alcohol Vendors’ Liability
  • Strategies to Avoid Liability
  • Sexually Explicit Entertainment
  • Travel Agents & Airlines
  • The Rights of the Traveler
  • Liabilities of Travel Agents & Charter Tour Companies
Hotel, Restaurant & Travel Law Module 5
Employment, Regulation & Licensing
  • Employment & the Fair Labor Standards Act
  • Illegal Job Discrimination
  • Americans with Disabilities Act
  • Occupational Safety and Health Administration
  • Regulation of the Marketplace
  • The Nature of Franchising
  • Regulation of Hotel & Restaurant Internal Affairs
  • Licensing and Zoning
  • Specialized Destinations
  • A Short History of Gambling
  • Casino Regulations & Licensing
  • Theme Parks’ Regulations
  • Hotel Spa Regulations
Leadership & Goal Attainment Module 1
Relational Leadership
  • Overview of the Relational Model
  • Comparing Leadership Styles
  • Enhancing Your Personal Leadership
  • Exploring and Assessing the Basic Framework
  • Assessment, Compromise, and Focus as Leadership Traits
  • In-Depth View of the Relational Leadership Model
  • Understanding the Core Elements
  • Key Components of a Relational Organization
  • Shifting from Non-Relational to Relational Leadership
  • Adopting a New Style for Dealing with People
  • The Critical Role as Leader
  • Preserving the Organization’s Environment
Leadership & Goal Attainment Module 2
Developing as a Leader
  • Apply Discipline
  • Execute Winning Activities
  • Avoid Shortcuts
  • Manage Risk
  • The Power of Leadership
  • Building on Strengths
  • Applying Your Self-Knowledge
  • Creating a Great Place to Work
  • The Building Blocks of Trust
  • Make Stress a Positive Force
  • The Value of Relationalism
  • Community Leadership
  • The Relational Leader at Home
Leadership & Goal Attainment Module 3
Multiplier versus Diminishers
  • The Multiplier Effect
  • Resource Leveraging
  • The High Cost of Diminishers
  • The Mind of the Multiplier
  • The Five Disciplines of the Multiplier
  • The Talent Magnet
  • Four Practices of the Talent Magnet
  • The Diminishers’ Approach
  • The Liberator
  • Tyrant versus Liberator
  • Three Practices of the Liberator
  • The Challenger
  • The Know-it-All versus the Challenger
Leadership & Goal Attainment Module 4
Becoming a Multiplier
  • The Debate Maker
  • Practices of the Debate Maker
  • Debate Making as Resource Leverage
  • The Investor
  • The Micromanager versus the Investor
  • The Diminishers’ Approach to Execution
  • Leveraging Your Investment
  • Becoming a Multiplier
  • From Resonance to Resolve
  • The Accelerators
  • Sustaining Momentum
  • Genius or Genius Maker
Leadership & Goal Attainment Module 5
Goals and Goal Setting
  • What is a Goal?
  • Goals & Objectives Pyramids
  • Who Sets Goals?
  • The Goal Setting Process
  • Adopt & Adapt the Goal
  • Identifying and Documenting Goals
  • Writing S.M.A.R.T. Goals
  • Goal Development and Planning
  • Action Plans
  • Obstacles to Goal Attainment
  • Goal Achievement
  • Taking Action

All necessary materials are included.

System Requirements:

System Requirements:

Internet Connectivity Requirements:
  • Cable and DSL internet connections are recommended for the best experience.
Hardware Requirements:
  • CPU: 1 GHz or higher
  • RAM: 2 GB or higher
  • Resolution: 1280 x 720 or higher
  • Speakers / Headphones
  • Microphone (Webinar / Live Online sessions)
Operating System Requirements:
  • Microsoft Windows 7 or 10 (Home, Pro)
  • Mac OSX 10 or higher.
  • Latest Chrome OS
  • Latest Linux Distributions

NOTE: While we understand that our courses can be viewed on Android and iPhone devices, we do not recommend the use of these devices for our courses. The size of these devices do not provide a good learning environment for students taking online or live online based courses.

Web Browser Requirements:
  • Latest Google Chrome is recommended for the best experience.
  • Latest Mozilla FireFox
  • Latest Microsoft Edge
  • Latest Apple Safari
Basic Software Requirements (These are recommendations of software to use):
  • Office suite software (Microsoft Office, OpenOffice, or LibreOffice)
  • PDF reader program (Adobe Reader, FoxIt)
  • Courses may require other software that is denoted in the above course outline.

** The course outlines displayed on this website are subject to change at any time without prior notice. **