Medical Office Assistant

Hours: 240 / Access Length: 12 Months / Delivery: Open, Mentor Supported
Retail Price: $1,645.00

Course Overview:

Get started today in the fast pace world of a Medical Office Assistant! Our online course will teach you all the skills you need to know to get a job in the medical field as a Medical Office Assistant.

Also known as a medical administrative assistant or medical assistants, a medical office assistant performs a wide range of duties that are imperative to the smooth operation of a variety of medical offices. Medical office assistant duties can include updating patient files, filling out insurance forms, coordinating laboratory services, answering phones, ordering and maintaining medical supplies and equipment, and more. As the healthcare industry continues to expand, so does the need for medical office assistants. Many doctor's offices have come to rely on the work of a medical administrative assistant who performs a number of important medical office assistant duties.

After completing this course, you should be able to:

  • Comprehend the role of medical office assistant professional
  • Identify the steps for managing patient records
  • Identify the standards for professional oral and written communication
  • Identify the steps for managing various office financials
  • Define the requirements for basic office management

Course Outline:

Medical Office Assistant Module 1
Professional and Career Responsibilities
  • Customer Service
  • Employment Opportunities
  • Job Responsibilities
  • Understanding Emotional Work-Related Problems
  • Professionalism
  • Licensure
  • Certification
  • Health Care Reform
  • History of Medicine
  • The Medical Practice Setting
  • Medical Ethics
  • HIPAA
  • Medical Practice Acts
  • Medical Records
  • Advance Directives
Medical Office Assistant Module 2
Interpersonal Communications
  • Essential Communication
  • Methods of Communication
  • Communicating with Different Populations
  • Communicating with the Health Care Team
  • Office Receptionist
  • Processing Patients
  • Office Safety and Emergency Procedures
  • Communication by Telephone
  • Identify and Manage Emergency Calls
  • Handling Complaints
  • Appointment Scheduling
  • Schedule Surgery
  • Appointment Reminder Systems
Medical Office Assistant Module 3
Records Management
  • Commercial Filing Systems
  • Alphabetical Filing Rules
  • Filing Equipment
  • Charge-Out and Control Systems
  • Filing Documents in Patient Records
  • Record Retention, Storage, and Destruction
  • Patients’ Medical Records
  • Prepare a New Medical Record
  • Recordkeeping
  • Correcting a Medical Record
  • Elements of a Medical Record
  • Audit of Medical Records
  • Drug and Prescription Records
  • Drug Names and References
  • Understanding Prescriptions
  • Control and Storage of Drugs
Medical Office Assistant Module 4
Written Communications, Fees & Banking
  • Written Communication
  • Letter Standards and Styles
  • Medical Transcription
  • Transcribing a Dictated Document
  • Processing Mail and Telecommunications
  • Supplies and Equipment
  • Handling Incoming and Outgoing Mail
  • Compose an Email Message
  • Faxing Documents
  • Fee Schedules
  • Billing
  • Credit and Collection Laws
  • Financial Institutions
  • Accounts
  • Preparing Bank Deposits
  • Writing a Check
  • Bank Statements
Medical Office Assistant Module 5
Bookkeeping, Health Insurance & Coding
  • Accounting
  • Patient Accounts
  • Accounts Receivable Control
  • Cash Funds
  • Day Sheets
  • Petty Cash
  • Introduction to Insurance
  • Methods of Payment
  • Third-Party Payers
  • Health Insurance Claims
  • Insurance Identification Cards
  • Claim Status
  • Procedural and Diagnostic Coding
  • Coding for Professional Services
  • Standard Code Sets
  • ICD-10-CM Coding
  • Selecting the Correct Codes
Medical Office Assistant Module 6
Office Management & Employment
  • Office Manager
  • The Work Environment
  • Staff Meetings
  • Employee Handbooks
  • Office Guidebooks
  • Incident Reports
  • New Employee Orientation
  • Business Travel
  • Preparing Travel Expense Reports
  • Payroll
  • Accounts Payable
  • Seeking an Administrative Medical Assistant Position
  • Global Influence on Health Care
  • Future Trends in Health Care
  • Job Outlook

All necessary materials are included.

Certifications:

Upon successful completion of our Medical Office Assistant course, students will be prepared for an entry-level position in a medical office setting and will be prepared to sit for the NHA national certification exam to become a Certified Medical Administrative Assistant (CMAA).


System Requirements:

System Requirements:

Internet Connectivity Requirements:
  • Cable and DSL internet connections are recommended for the best experience.
Hardware Requirements:
  • CPU: 1 GHz or higher
  • RAM: 2 GB or higher
  • Resolution: 1280 x 720 or higher
  • Speakers / Headphones
  • Microphone (Webinar / Live Online sessions)
Operating System Requirements:
  • Microsoft Windows 7 or 10 (Home, Pro)
  • Mac OSX 10 or higher.
  • Latest Chrome OS
  • Latest Linux Distributions

NOTE: While we understand that our courses can be viewed on Android and iPhone devices, we do not recommend the use of these devices for our courses. The size of these devices do not provide a good learning environment for students taking online or live online based courses.

Web Browser Requirements:
  • Latest Google Chrome is recommended for the best experience.
  • Latest Mozilla FireFox
  • Latest Microsoft Edge
  • Latest Apple Safari
Basic Software Requirements (These are recommendations of software to use):
  • Office suite software (Microsoft Office, OpenOffice, or LibreOffice)
  • PDF reader program (Adobe Reader, FoxIt)
  • Courses may require other software that is denoted in the above course outline.


** The course outlines displayed on this website are subject to change at any time without prior notice. **