In today's business environment, not improving is not an option. If you aren't moving forward, you are moving backward, there is no staying even. Continuous improvement has become a part of our organizations. Successful organizations constantly measure and improve every internal and external process that contributes to customer satisfaction and organizational goals. Process improvement is used to advance those goals or to improve a measurement that is not acceptable, to obtain continuous improvement. In this course, students will learn to identify process issues, problems, and opportunities, and how the customer affects process improvement. Students will learn the steps that lead to improving a process and the importance of a process improvement team and their roles. Students will also learn the tools for understanding and accessing the current process, what is happening now. The difference between process improvement and redesign will also be covered.
NOTE: While we understand that our courses can be viewed on Android and iPhone devices, we do not recommend the use of these devices for our courses. The size of these devices do not provide a good learning environment for students taking online or live online based courses.